Returns & Refund Policy

Refund and Cancellation Policy

This refund and cancellation policy outlines how you can cancel or seek a refund for a product/service that you have purchased through the Platform.

1. Cancellations will only be considered if the request is made within 7 days of placing the order. However, cancellation requests may not be entertained if:

   • The orders have been communicated to the sellers/merchants listed on the Platform and they have initiated the process of shipping.
   • The product is already out for delivery. In such cases, you may choose to reject the product at the time of delivery.
     

2. Damaged or Defective Items:

   • In case of receipt of damaged or defective items, report the issue to our customer service team within 7 days of receiving the product.
   • The request will be entertained after the seller/merchant listed on the Platform has verified and determined the issue.

3. Mismatch with Expectations:

   • If the product does not match the description on the site or your expectations, report it to customer service within 7 days of receiving the product.
   • After review, the customer service team will take an appropriate decision.

4. Warranty Claims:

   • For products with a manufacturer’s warranty, please refer the issue directly to the manufacturer.

5. Refund Processing:

   • Once a refund is approved, it will be processed within 7 days by PIYUSH SONI.

Return Policy

We offer a refund or exchange within 7 days from the date of purchase. After this period, you will not be eligible for a return, exchange, or refund of any kind.

Eligibility Criteria for Returns:

1. The purchased item must be unused and in the same condition as you received it.
2. The item must have its original packaging.
3. Items purchased during a sale may not be eligible for return or exchange.

Replacement Policy:
Only items that are found to be defective or damaged will be replaced, subject to an exchange request.

Exemptions:
Certain categories of products/items may be exempt from returns or refunds. These categories will be identified at the time of purchase.

Process for Accepted Returns:

• Once we receive your returned product/item, it will be inspected by our team.
• You will receive an email notifying you about the receipt of the returned product.
• If the product passes our quality check, your return or exchange request will be processed in accordance with our policies.